Getting started is quick, safe, and fully compliant with local laws. To open your account:

• You must live in one of our supported sending countries
• A valid mobile number from your country of residence is required.
• For security, we may request a government-issued photo ID to verify your identity.

You can transfer money to numerous countries across Asia, Africa, and South America—with more being added soon. Simply open the app and choose the destination country from the homepage list. You can also view the full list of available countries on our website.

The amount you can send varies depending on the destination country and the service provider.

Remit Home also has internal limits are as follows:

• Per transaction: 2500 GBP
  
  
• Per 30-day period: 8000 GBP

At Remit Home, we combine transfers from all our customers daily to negotiate the best possible exchange rates on your behalf—far better than what you’d get individually. We retain a small portion to cover our costs and pass the rest on to you. Our goal is to offer rates as close as possible to the real market rate you see on platforms like Google or Bloomberg—better than most other remittance providers.

Remit Home earns revenue a small margin on the exchange rate difference between what we receive from our partners and what we offer to our customers. By pooling transfers from all users daily, we negotiate strongly to secure rates as close as possible to the real market rate. We take a small portion to cover costs and pass the rest on to you—ensuring highly competitive rates every time.

You can easily update your information through the Remit Home app. Just open the setting, select “Profile,” and edit the necessary details under the “Personal Info” section and then click on update and save.

Please note once your account is verified, the option to edit personal details directly will be disabled. If you need to make changes after verification, our Support team is here to help.

To reach us, tap the support icon and email us at customercare@remithome.com.

The Government of Bangladesh offers a 2.5% incentive on all remittances sent directly to the country. When you send money through Remit Home to a Bangladeshi bank account, this bonus is automatically processed by the receiving bank. The 2.5% incentive—based on the total remitted amount—is typically credited within 24 to 48 hours, depending on the bank’s policy and eligibility criteria. Please note: Remit Home is not responsible for the disbursement of this incentive; it is solely managed by the recipient bank under government guidelines.

According to Finance Minister AHM Mustafa Kamal, this initiative aims to:

• Reduce the financial burden of sending remittances
• Encourage the use of secure, legal remittance channels like Remit Home.

The additional 2.5% incentive is typically added by the local bank in Bangladesh, and may appear instantly with your transaction. However, processing times can vary based on the bank’s internal policy and may take 2–3 weeks before it’s available for withdrawal in the recipient’s account.

If the bonus isn’t applied, we recommend speaking directly with the branch manager. The Bangladesh Central Bank has stated that banks may face penalties for not following the proper remittance incentive procedures.

On the main screen of the app, your previous transfers are displayed in the middle. The status of each transfer appears just below the recipient’s details. For more detailed information, simply tap on the transfer, and a new page with full transaction details will open.

Your money will typically arrive within just a few minutes through our instant transfer system—no delays, no waiting.

At Remit Home, your account’s security is our top priority. We use advanced technology to safeguard your personal data and every transaction.

It’s equally important that you take steps to protect your account by:

• Never sharing your password
• Ensuring no one else uses your account
• Reporting any suspicious activity or money offers immediately — it could be a scam

Remit Home operates under the trading name of Inter City Money Limited, a company registered in England and Wales (Company No. 04279071). Inter City Money Limited is authorised as a Payment Institution by the Financial Conduct Authority (FCA), Registration No. 514406, and is regulated by HM Revenue & Customs (HMRC), Registration No. XMML00000106051.

No, Remit Home allows only one account per customer to ensure security and compliance.

Please contact your bank to understand the reason. Remit Home does not block transactions from accepted cards — our goal is to make sending money simple and fast.

Possible reasons might include:

• You’ve reached a limit on your card
• Insufficient funds in your account
• Bank-specific restrictions or security checks

If your transfer to a mobile money wallet didn’t go through, the recipient may be able to help resolve the issue. Here are a few common reasons and steps to fix them:

• The recipient’s wallet might be full or unable to receive the full amount. Ask them to check their balance and wallet limit. They may need to increase the limit by visiting a mobile money agent or contacting their provider.
• Ensure the recipient’s mobile money account is active and not suspended by having them contact their mobile provider directly.

We’ll do our best to process your refund, especially if the transfer was failed or unpaid. However, refunds aren’t always guaranteed. To request one, please contact our customer support team by clicking the icon chat for live chat or support button to email us. Make sure to have your transfer ID ready for quicker assistance.

Yes, all refunds are processed back to the same debit card used for the original transfer.

Mobile Money Transfers:
Recipients receive funds directly into their mobile wallet along with a text notification. The money is available in their existing mobile money account and can be used to withdraw cash from an agent, pay bills, or top up airtime.

Cash Pickup Transfers:
Once the transfer is complete, the recipient gets a text with a Transfer Pin. They can visit a nearby bank, show their valid ID and Transfer Pin, and collect the cash. Please ensure the recipient’s name exactly matches their ID for a smooth pickup.

Bank Transfers:
Recipients receive funds directly in their bank accounts along with a text notification.